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Hours of Operation:

Monday - Friday, 7AM - 9PM

Saturday, 8AM - 4:30PM

After hours? Send us an email:

ders_inquiries@directenergy.com

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Frequently Asked Questions Customer Care Centre Forms Budget Payment Plan Pending Disconnection Notice FAQ Community Involvement Financial Support Home Services Information For Retailers Moving Pay Your Bill

Current Electricity Rates Historical Electricity Rates Electricity Service Territories Understanding Your Electricity Bill

Current Natural Gas Rates Historical Natural Gas Rates Natural Gas Service Territories Understanding Your Natural Gas Bill

Learning Centre Energy Glossary Energy Saving Tips

Contact Us: 1-866-420-3174

Hours of Operation:

Monday-Friday, 7AM - 9PM

Saturday, 8AM - 4:30PM

Email:

ders_inquiries@directenergy.com

24 Hour Emergency

ATCO Electric: 1-800-668-5506

ATCO Gas: 1-800-511-3447

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Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).©2020 Direct Energy. All rights reserved.