Click here for Utility Payment Deferral Program information and other helpful COVID-19 resources.

We're Here to Support Our customers Amid the Coronavirus Concerns

Your safety and peace of mind is of utmost importance to us. We at Direct Energy Regulated Services want to let you know that we are committed to you and to ensuring that you have access to the services and support you need, no matter how extreme the circumstance.

Like you, we have been closely monitoring reports and guidance on COVID-19 (Coronavirus) and you can rest assured that we have taken action and our team is fully prepared to ensure that we continue to provide the energy and services you expect and deserve from us.

Especially during these times, energy and services for your home and all the things that depend on it is critical. Please make sure all of your contact information is up-to-date so that we can keep you informed and updated. Also, enroll in auto-pay and e-bill to give yourself one less thing to worry about.

Additionally, our online account services are available 24/7 to help you manage your account anytime, anywhere. It is your personal one-stop shop to make payments, track your usage, view your bills, and much more.

We encourage you to re-familiarize yourself with your online account if you haven't visited in a while and to take advantage of all of our features.

If you haven't set up your online account yet, we encourage you to do so - it's quick and easy.

For customers adversely impacted by COVID-19, we are here to work with you to help ease the burden. If you need assistance, please give us a call at 1-866-420-3174 so we can answer any other questions you may have about your gas or power services.


  • Frequently Asked Questions

    Visit our Frequently Asked Questions page for questions on billing, reporting outages, our services and more.

  • For additional information about COVID-19, visit the AHS website or your local health department website.

Information during this time is more critical than ever. We will continue to monitor all aspects of COVID-19 closely and pledge to update our website with necessary information, as needed.

Please stay healthy and thanks for being a Direct Energy Regulated Services customer.

Still have questions? Contact us or check out our general FAQ.