Important Notices

  • Regulated Rate Option Price Cap Has Ended: The temporary price cap program for the Regulated Rate Option has ended. Visit Alberta.ca/electricity or call the Utilities Consumer Advocate at 310-4822 for more information.
  • Federal Carbon Tax: Beginning January 1, 2020, the Canadian Federal Government will be imposing a federal carbon tax on natural gas customers living in Alberta.
  • Avoid Utility Scams: Please be aware that fraudsters are targeting utility customers through multiple communication channels.

  • Frequently Asked Questions

    Regulated Rate Option Price Cap Has Ended

    The Alberta Government has announced that the Regulated Rate Option Price Cap (6.8ยข/kWh) will be removed effective November 30, 2019. For consumers who are paying the Regulated Rate Option for their electricity, the full electricity price will be reflected on their bills starting December 1, 2019.

    1. What was the price cap?

      On June 1, 2017, the Regulated Rate Option (RRO) Price Cap was put in place by the Alberta government to ensure that Albertans paid no more than 6.8 cents per kilowatt hour for electricity. Consumers on the RRO paid the market rate or the government's cap rate, whichever was lower. The government paid the difference if electricity rates rose above 6.8 cents per kilowatt hour.

    2. How will this change impact me?

      After the price cap ends, consumers on the Regulated Rate Option will pay full market price for electricity. Prices go up and down depending on supply and demand, therefore electricity rates can be volatile and unpredictable. With the removal of the rate cap, the price protection consumers enjoyed in the past will disappear, and as a result, consumers may notice greater fluctuation in their bills or potentially higher rates than what they have been used to paying.

    3. Where can I get more information?

      For more information on the Price Cap, please call 310-0000 or you may visit the following links:

    Federal Carbon Tax

    Beginning January 1, 2020, the Canadian Federal Government will be imposing a federal carbon tax on natural gas customers living in Alberta.

    1. What is the Carbon Tax charge on my gas bill?

      The carbon tax is part of the federal government's carbon pricing system. It is applied to fuels that emit greenhouse gases when combusted, including the natural gas used to heat your home or business.

    2. When can I expect to see the Federal Carbon Tax on my bill?

      The tax applies to natural gas charges beginning January 1, 2020. You will notice on your bill:

      • There will be a new line clearly identified as the Federal Carbon Tax.
      • The carbon tax is calculated based on the amount of natural gas you use.
      • GST is applied to the federal carbon tax amount.
    3. How much is the carbon tax?

      The amount you pay is based on the amount of natural gas you use. The Federal Carbon Tax will be charged as follows:

      • January 1, 2020 – March 31, 2020 3.91 cents per cubic meter
      • April 1, 2020 – March 31, 2021 5.87 cents per cubic meter
      • April 1, 2021 – March 31, 2022 7.83 cents per cubic meter
      • April 1, 2022 – March 31, 2023 9.79 cents per cubic meter

       *1 GJ equals approximately 26.85 m3

       The average residential customer can expect their annual heating cost to increase by 6% per year for the next three years. Commercial customers can expect an annual increase of 10% per year for the next three years.

    4. Can I apply for an exemption?

      The Federal government determines who may be exempt from paying a carbon charge. Please visit their website to determine eligibility: https://www.canada.ca/en/revenue-agency/services/tax/excise-taxes-duties-levies/fuel-charge/relief.html

    Avoid Utility Scams

    Please be aware that fraudsters are targeting utility customers to gain funds or personal details. Customers should remain vigilant against fraudulent phone calls, text messages, emails, or websites.

    At no time will you receive a phone call, text message, or email from us demanding payment be made that day to avoid disconnection or utility interruption.

    If you are suspicious about a communication you received, do not engage the sender or caller; refer to your invoice for our official contact information.

    We regret that some customers have fallen victim to fraudulent activity. Sophisticated methods are being used by scammers, including fake call display names, text handle names, or email addresses.

    Remember, we will not contact you and "Phish" for personal information, banking information, or credit card details.

    For more information on how to stay safe or to report fraud, contact the Canadian Anti-Fraud Centre at 1-888-495-8501 or visit http://www.antifraudcentre-centreantifraude.ca