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In the Community

Direct Energy Regulated Services (DERS) is committed to supporting our fellow Albertans, and directing energy to what matters most. That’s why we participate and invest in initiatives across that province that build community and, most importantly, give back to Albertan families. We are strong supporters of people that empower — our communities. People just like you.

  • Meals on Wheels Volunteer

    Supporting Meals on Wheels in Calgary & Edmonton

    November 17, 2022

  • Camp Alexo Volunteers 2022

    Supporting Camp Alexo for 3 Years

    October 13, 2022

  • Couple looking over bills with calculator in hand

    Why are electricity rates in Alberta higher than ever?

    September 21, 2022

  • Energy of Mom's Campaign banner - mother kissing child's head

    Energy of Moms

    August 19, 2022

  • We have a winner!

    Maria Lau is Direct Energy's 2022 Volunteer Citizen of the Year

    June 21, 2022

  • Two women working at a desk

    Avoid Utility Scams

    June 17, 2022

  • Safer Spaces Utility Pilot Program

    Albertans escaping the trauma of domestic violence shouldn’t need to be worried about their

    August 19, 2020

  • Emergency Fund

    To help Alberta families avoid financial crisis, Direct Energy and the

    August 19, 2020

  • Real Talk Alberta

    To help combat domestic violence in Alberta, Direct Energy and Direct Energy Regulated Services (DERS) have partnered with

    July 8, 2020

  • 2019 Community Events

    In 2019 we visited 23 communities across Alberta, hosted more than 30 family-friendly event

    July 8, 2020

  • Direct Energy and Sagesse Get Real About Domestic Violence

    Direct Energy and Sagesse get REAL about Domestic Violence

    April 30, 2020

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Services

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Customer Care

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Frequently Asked Questions

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Billing

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Careers

View current job postings.

Energy of Moms

Mom, Your Energy Inspires Us 2020 Campaign

Emergency Response

For natural gas emergencies, call the ATCO Gas 24-hour emergency line or 911 immediately at 1-800-511-3447

For power outages or other electricity issues, call the ATCO Electric 24-hour emergency line at 1-800-668-5506

Contact

Get in touch with our dedicated customer service team.

Phone: 1-866-420-3174
Email: DERSAlbertaHelp@directenergy.com

P.O. Box 1520, Station M
Calgary, AB T2P 5R6

Connect

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta). ©2020-2023 Direct Energy. All rights reserved.

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