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Welcome to the DERS Blog

Here you will find informative and helpful content about energy saving tips, electricity, natural gas, safety & security, green living, home maintenance—and much more!

Understanding Regulated Rates in Alberta

Customers are free to purchase natural gas services or electricity services from a retailer of their choice.

September 1, 2023

Cartoon woman looking at her computer with a question mark

What you need to know about a disconnection notice in Alberta 

April 27, 2022

Mom folding laundry in her bedroom with the family dog

What is the Difference Between Direct Energy and Direct Energy Regulated Services?

August 5, 2021

Energy Saving Tips

mother and daughter with basket of blankets

Why is my energy bill higher in the winter?

November 7, 2022

Woman opening an oven door.

How To Save Energy And Conserve Electricity

October 7, 2020

tree ornament cut into the shape of a house representing spring

Spring Energy Saving Tips

October 7, 2020

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Electricity

Summer prairie scene with sun setting

Energy Market Update for August 2023

August 23, 2023

Summer prairie scene with sun setting

Energy Market Update for July 2023

July 25, 2023

Summer prairie scene with sun setting

Energy Market Update for June 2023

June 19, 2023

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Safety

A pair of overlapping hands covering a toy house in a protective manner.

7 Fundamentals Of Home Security

October 8, 2020

Hand reaching turn off an electrical power brick.

Be Power Safe At Home

October 8, 2020

Woman in pink sweater struggling to breath.

Natural Gas Carbon Monoxide Safety

October 8, 2020

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Home

Little boy with suitcase and bear in the snow

7 Home Prep & Energy Saving Tips Before Going On Vacation

December 6, 2022

Map of Alberta with a graphic of connection points

Does Direct Energy Regulated Services Provide Service In My Area?

August 18, 2021

How to Choose Your Natural Gas & Electricity Provider

August 18, 2021

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Green Living

Little blond girl holding a green toy house to her face.

How To Be Green: 7 Green Living Tips

October 8, 2020

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Natural Gas

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Why should I switch to regulated natural gas?

September 1, 2023

Picture of a natural gas meter.

How We Set Our Natural Gas Prices

October 12, 2021

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Natural Gas Rates in the News

October 8, 2021

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Mom, Your Energy Inspires Us 2020 Campaign

Emergency Response

For natural gas emergencies, call the ATCO Gas 24-hour emergency line or 911 immediately at 1-800-511-3447

For power outages or other electricity issues, call the ATCO Electric 24-hour emergency line at 1-800-668-5506

Contact

Get in touch with our dedicated customer service team.

Phone: 1-866-420-3174
Email: DERSAlbertaHelp@directenergy.com

P.O. Box 1520, Station M
Calgary, AB T2P 5R6

Connect

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta). ©2020-2023 Direct Energy. All rights reserved.

*Based on an average of the lowest advertised 5-year fixed rates from Atco Energy, EasyMax, Encor, and Direct Energy as of August 30, 2023.

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