Pay Through Your Ders Online Account

Our secure online payment portal is always open, and easy to use. Once you sign-in:

  • Hover over the Payments tab and select Make One Time Payment from the drop-down menu.
  • Select the electricity or natural gas account you would like to make a payment to.
  • Under Payment Method, select the form of payment you want to use. You can also choose to add a new form of payment by selecting Credit Card/Debit Card or Bank Account from the drop-down menu.
  • Enter the amount you want to pay under Payment Amount.
  • Click the Pay Now button.

Pay through your bank

Add DERS to your list of online banking payees to easily make manual monthly bill payments. Please use the Biller ID: DIRECT ENERGY REGULATED SERVICES AB. For Scotiabank customers only, please use the following Biller ID: DIRECT ENERGY REG. SERVICES.

Pay by phone

If you prefer to pay your bill(s) over the telephone using your credit card, simply call 1-866-420-3174 and follow the prompts.

Pay By Mail

If paying by cheque is more convenient for you, please mail payment (noting your account #*) to:

Direct Energy Regulated Services
P.O. Box 1520, Station M
Calgary, AB T2P 5R6

*Please note: If you have both an electricity and a natural gas bill to pay, a separate cheque with your account number for each service is required.

Convenient Payment Plans

DERS offers two convenient payment plans to make budgeting for, and paying, your monthly energy bills even easier.

Financial Support

If you’re experiencing financial difficulties that make it challenging for you to pay your current energy bill(s), you may qualify for financial assistance.