RRO Electricity Rates Capped at 13.5¢/kWh

January - March 2023 

To protect Albertans from rising electricity costs, the Government of Alberta has decided to provide temporary price stability for RRO customers. 

How does it work? 

  • If you are currently on the regulated rate option (RRO), you will benefit from temporary price relief through a 13.5 ¢/kWh rate cap in January, February and March 2023.
  • The cost difference between the RRO electricity rate and the 13.5¢/kWh cap will be deferred and spread over future months.

Frequently Asked Questions

What is the Regulated Rate Option (RRO) rate cap?

The Government of Alberta is offering a relief program to those who pay a regulated rate on their electricity bill. This will come in the form of a price ceiling of 13.5 cents per kilowatt-hour (kWh) in January, February, and March 2023. The rate cap will be automatically applied to eligible consumers' electricity bills, beginning on their January 2023 bill. Any difference between the actual RRO rate and the 13.5 cent/kWh cap will be spread across future Regulated Rate Option rates, providing some rate stability for customers.

For greater rate stability, customers can also still sign up for budget billing. With budget billing, we will bill you based on the average of your past bill amounts. There won’t be a difference in the amount paid over time, but budgeting will be easier knowing you will pay the same amount each month.
 

Who is entitled to the rate cap?

Electricity consumers who are on the regulated rate option in January, February, and March 2023 and:

  • consume less than 250,000 kilowatt-hours (kWh) per year
  • whose current site is connected to the system 
  • have consumed electricity within the past calendar year.
     

When should I expect to see the rate cap?

Pending approval of the Government of Alberta’s bill, the rate cap will be applied to your bill starting in January 2023 and it will also apply in February and March 2023.

Where can I find the rate cap on my bill?

Starting in January 2023, look for the Energy Rate on your electricity bill under the Retailer Charges section. This rate should show no more than 13.5 cents/kWh. 

Who is providing this rate cap?

On December 7, 2022, the Government of Alberta introduced the Regulated Option Stability Act. This regulation sets out that RRO providers must implement the regulated rate cap program. 

Does the rate cap still apply if I sell my property or move?

The rate cap will apply only to RRO customers who consume electricity through the months of January, February and March 2023. If you remain responsible for paying for electricity for a site on the RRO, you will be eligible to receive the rate cap, even at a new home for January 2023 through March 2023.  

Who do I contact for further questions?

Further questions can be directed to the Utilities Consumer Advocate:

Phone: 310-4822
Website: https://ucahelps.alberta.ca/