Temporary RRO Electricity Rate Cap Has Ended

To protect Albertans from rising electricity costs, the Government of Alberta provided temporary price stability for RRO customers from January - March 2023.

As of April 2023, the cost difference between the RRO electricity rate from January - March 2023 and the 13.5¢/kWh cap will be added to the current RRO to help recover costs over the next 21 months.

If you’re looking for longer-term rate stability, competitive providers like our sister company, Direct Energy, can provide you with fixed prices with no early exit fees, bundled rates, green energy, and other promotions.*

*Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll-free in Alberta)

Frequently Asked Questions

What is the Regulated Rate Option (RRO) rate cap?

The Government of Alberta offered a relief program to those paying a regulated electricity bill rate. It was provided as a price ceiling of 13.5 cents per kilowatt-hour (kWh) in January, February, and March 2023.

The rate cap was automatically applied to eligible consumers' electricity bills from January - March 2023. Any difference between the actual RRO rate and the 13.5 cent/kWh cap will be spread across future Regulated Rate Option rates until December 2024. 

Who qualified for the rate cap?

Electricity consumers who were on the regulated rate option in January, February, and March 2023 and:

  • consumed less than 250,000 kilowatt-hours (kWh) per year
  • whose site is connected to the system
  • have consumed electricity within the past calendar year

Where can I find the rate cap on my bill?

From January - March 2023, the Energy Rate on your RRO electricity bill under the Retailer Charges section should show no more than 13.5 cents/kWh.

Who provided this rate cap?

On December 7, 2022, the Government of Alberta introduced the Regulated Option Stability Act. This regulation sets out that RRO providers must implement the regulated rate cap program. 

Who do I contact for further questions?

Further questions can be directed to the Utilities Consumer Advocate:

Phone: 310-4822
Website: https://ucahelps.alberta.ca/