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Convenient Ways to Pay Your Bill

We offer you a range of billing and payment options for your energy account. Please see below to select the payment method that works for you.

Online Bill Pay

  • Available day or night for access to our secure bill pay portal to make payments online.


Recurring Payment Plan

Save time and forget about late payment worries by signing up for our Recurring Payment Plan. When you sign up for our Recurring Payment Plan, your Direct Energy Regulated Services bill will be deducted electronically from your bank account each month. You'll save on postage and cheque-writing costs, plus your payments will always be on time—even when you're away from home.

To join the Recurring Payment Plan:

  • Print the application form
  • Read the Recurring Payment Plan Terms and Conditions
  • Complete and sign the form
  • Fax, email or mail the signed form back to us at:

    • Mail:
    • Direct Energy Regulated Services

      P.O. Box 1520, Station M

      Calgary, AB T2P 5R6

    You need Adobe Reader to open a PDF document. You can download the software for free.

    Recurring Payment Plan FAQ

    Once enrolled, you will continue to receive a statement each month. Your statement will show the amount and date your payment will be deducted from your bank account. A message will appear on your statement each month to keep you informed of your transactions.

    Watch for a message on your bill to indicate that you are enrolled in the plan. The date and withdrawal amount will be shown on your bill. Your payment will be withdrawn the morning of your billing due date.

    Note: Sufficient funds or bank approved overdraft protection must be available when payment is due to avoid an NSF charge.

    Simply advise us in writing and include your new personalised cheque marked VOID. We'll do the rest.

Need financial help? Learn how to get financial assistance.