FAQs

Are my tenants responsible for setting up service and billing information with DERS?

If you would like your tenants to be responsible for paying for natural gas or electricity service at your rental property, the tenants must set up their own account by contacting DERS and providing their billing information. The tenant will be responsible for the charges during the term of their lease. As a landlord, you will be responsible for the charges if your tenant does not set up an account or when the tenant ends their account. You can set up a Premise Vacancy Agreement and Property Owner/Manager Authorization Form to ensure that service automatically goes back into your name when your tenant ends their service.

Am I responsible for past charges of a tenant once they move out?

Your tenant is responsible for the charges they incur during the period that they hold a DERS account. Even if a tenant does not pay their DERS account, the charges will not be transferred to the landlord or property owner unless authorized by the property owner. In the case of a dispute between a tenant and a landlord, DERS may request proof of occupancy such as a lease agreement.

What if my current tenant doesn’t pay their bill? Will I be advised in order to avoid disconnection of service to my property?

Payment of the DERS account is the responsibility of the account holder and any notices of disconnection will be addressed to the account holder. Therefore, if the account for the services at your rental property are in your tenant’s name, only your tenant will be notified of unpaid amounts and of a pending disconnection. Due to privacy laws, DERS is unable to release information to anyone that is not listed as a contact person on the account. Any notice of pending disconnection or notice of disconnection will be delivered to the mailing address for the service.

If a property is disconnected for non-payment, an owner can request DERS to transfer services into their name to have energy restored. However, the property owner will be responsible for any fees related to the reconnection of service.

Forms & Documents

Premise Vacancy Agreement Form

This form ensures your premises are never without power or natural gas between tenants.

Access Form

New Construction Enrolment Form

Do you have multiple sites and need meters installed? This form ensures we have all the required information to complete your request.

Access Form

Multiple sites payment allocation form

Do you have multiple sites and need to make a payment that covers more than one account? This form ensures we have all the required information to complete your request.

Access Form

Terms And Conditions Of Service For Gas Customers

For information about the terms and conditions that pertain to landlords and property owners, please view the terms of service.

View Terms and Conditions

Terms And Conditions Of Service For RRO (Electricity) Customers

For information about the terms and conditions that pertain to landlords and property owners, please view the terms of service.

View Terms and Conditions