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Financial Support and Assistance

If you're experiencing financial difficulty, financial assistance may be available. Below is a list of agencies that can help.

Direct Energy Emergency Fund

Phone: 211

  • Direct Energy has partnered with United Way of Calgary and Area AND the United Way Alberta Northwest Region to further support Albertans experiencing utility related financial challenges.
  • Any Albertan experiencing a utility related financial crisis and living within the service areas of the United Way of Calgary and Area and the United Way Alberta Northwest Region may contact 211 to be referred to a partner agency for assessment or visit

Alberta Seniors and Housing - Direct to Tenant Rent Supplement Program

Phone: 780-422-0122 in Edmonton; 403-297-7453 in Calgary; Toll-Free Alberta 310-0000

  • A subsidy paid directly to an eligible tenant to assist with their rental cost
  • Applicant must meet the 2014 Core Need Income Thresholds and citizenship requirements
  • Priority for assistance will be based on assisting those in greatest need first

Alberta Works

Phone: 1-866-644-5135

  • Emergency needs allowance
  • One-time utility assistance with disconnection notice (may assist second time but requires repayment)
  • Deposits/reconnection fees are assessed separately

Aspen Family and Community Network - Calgary

Phone: 1-888-753-9828

  • Home Stay Prevention Program for families housed, but at imminent risk of homelessness as a result of pending eviction due to rental and/or utility arrears
  • Families are required to complete a screening process and meet specific programme criteria

Canadian Forces Personnel Assistance Fund - Financial Distress Program

Phone: 1-888-753-9828

  • Provides assistance through grants and loans to serving and former Canadian Forces personnel when warranted by distress or other qualifying circumstances

Care Connect - Calgary

Phone: 403-264-2636

  • Provides very limited funding for emergency utility payments

Calgary Urban Project Society (CUPS) - Calgary

Phone: 403-717-0922

  • Assists with utilities payments
  • A disconnection notice, 90 days worth of bank statements, two pieces of ID, and a proof of income required

Seniors Financial Assistance Program

Phone: 780-644-9992 in Edmonton; Toll free:1-877-644-9992

  • Financial assistance for low-income seniors with a disconnection notice may be available through the Special Needs Assistance for Seniors program for each utility (water, electricity, gas) once every 3 years.

Red Cross - Edmonton, Calgary and Area

Phone: 403-541-6119

  • Available from mid-October to mid-April only
  • Provides limited funding, on case by case basis

Veterans Affairs - Canada

Phone: 1-866-522-2122

  • Benevolent fund for emergency financial assistance for active and retired veterans

211 Alberta - Edmonton, Calgary and Wood Buffalo

Phone: 211

  • Community support information line