Alberta Electricity Rebates Have Ended
To help with rising electricity costs, the Government of Alberta provided a monthly electricity rebate until April 2023, with a total of $500 in electricity rebates to each household, farm or small business. These rebates started in July 2022 and were applied as a $50 credit each month until December 2022. In January and February 2023, a credit of $75 was applied to your bill, followed by a credit of $25 in March and April 2023. These rebates helped Albertans manage electricity costs through the coldest months of the year when usage is highest and taper off in the spring.
Eligible consumers included all residential, farm, and small business customers who consume less than 250,000 kilowatt-hours (kWh) per year, whose current residence is connected to the system, and have consumed electricity within the past calendar year.
If you qualified for this rebate, you don't have to do anything to activate this rebate; it would have been applied automatically. Look for a credit of $75, $5 or $25 in the Distributor Charges section titled "GOA Utility Commodity Rebate" on your bill starting with your July bill.
If you have questions about the Electricity Rebate Program, please review the Frequently Asked Questions listed below, check the Government of Alberta website, or call our Customer Care team at 1-866-374-6299.
Scam Alert! Please be aware that fraudsters are targeting utility customers claiming to be from the provincial government and offering energy rebates. Albertans who receive this or any other electronic message claiming to offer energy rebates should not click any links or provide any personal or banking information. Find out How to Avoid Utility Scams.
Alberta's Natural Gas Rebate Program Has Ended
To help Albertans manage higher winter heating costs due to volatile natural gas prices, the Government of Alberta offered a natural gas rebate program from October 2022 through March 2023.
The rebates would have been applied directly to all eligible consumers' utility bills if the monthly default natural gas rate from one of Alberta's two regulated utility providers (Direct Energy Regulated Services or APEX Utilities) was above $6.50 per gigajoule (GJ) between October 2022 and March 2023. However, the natural gas rebate was not issued throughout the program as the monthly default natural gas rate remained below $6.50 per GJ during that period.
If you have questions about the Natural Gas Rebate Program, please review the Frequently Asked Questions listed below, check the Government of Alberta website, or call our Customer Care team at 1-866-374-6299.
Frequently Asked Questions
What are the rebates for?
Alongside the delivery of the electricity rebate, the Government of Alberta has announced a natural gas rebate to help Albertans manage winter heating costs. From October 2022 to March 2023, eligible consumers would receive a rebate covering the difference if the regulated rate in the calendar month goes above $6.50 per gigajoule.
However, the natural gas rebate was not issued from October 2022 to March 2023 as the monthly default natural gas rate from Alberta's two regulated utility providers (Direct Energy Regulated Services or APEX Utilities) was lower than $6.50 per GJ during that period.
Effective January 1, 2023, the Government of Alberta extended the electricity rebate program until April 30, 2023. The electricity rebate provided consumers with $50 rebates on their energy bills from July through December 2022.
This extension provided eligible consumers with $200 in additional rebates on their electricity bills by applying credits of $75 in both January and February, as well as credits of $25 in March and April of 2023.
Why haven't I received the gas or electricity rebate?
The natural gas rebate was not issued from October 2022 to March 2023 as the monthly default natural gas rate from Alberta's two regulated utility providers (Direct Energy Regulated Services or APEX Utilities) was lower than $6.50 per GJ during that period. For more information, please contact the Utilities Consumer Advocate at 310-4822 or https://ucahelps.alberta.ca/ for support.
Only eligible consumers (those who were enrolled and consumed electricity after December 31, 2022) were entitled to this rebate.
If you think you should've qualified for the rebate, please contact the Utilities Consumer Advocate at 310-4822 or https://ucahelps.alberta.ca.
Where can I find more information on the Alberta energy rebates?
Find more information here: https://www.alberta.ca/enabling-energy-rebates.aspx
Direct Energy Regulated Services is regulated by the Alberta Utilities Commission (AUC). The AUC reviews the Gas Cost Flow Through Rate on a monthly basis. For more information, visit the AUC Website.
Direct Energy Regulated Services calculates the cost of natural gas in advance of each month in accordance with the Default Gas Supply Regulation. This regulated Gas Cost Flow Through Rate is made available to customers in the ATCO Gas service territory who have not chosen another retailer.