Alberta Energy Rebates

The program will provide $300 in total electricity rebates; $50 for six consecutive months (July to December 2022) to qualified customers. Eligible consumers include all residential, farm, and small business customers who consume less than 250,000 kilowatt-hours (kWh) per year, whose current residence is connected to the system, and have consumed electricity within the past calendar year.

If you qualify, you don't have to do anything to activate this rebate, it will be applied automatically.

Look for a $50 credit in the Distributor Charges section titled "GOA Utility Commodity Rebate" on your bill starting with your July bill.

If you have questions about the Electricity Rebate Program, please review the Frequently Asked Questions listed below, check the Government of Alberta website or call our Customer Care team at 1-866-420-3174.

 

Scam Alert! Please be aware that fraudsters are targeting utility customers claiming to be from the provincial government and offering energy rebates. Albertans who receive this or any other electronic message claiming to offer energy rebates should not click any links or provide any personal or banking information. Find out How to Avoid Utility Scams.

Frequently Asked Questions

What is the rebate for?

On March 7, 2022, the Government of Alberta announced an electricity rebate program in response to rising electricity and delivery costs, and on July 6th they extended the rebate amount. This program will provide eligible consumers with $300 in total rebates on their electricity bills, with six payments of $50 over six consecutive months (July to December 2022). The rebates will be automatically credited to eligible consumers' electricity bills, beginning on their July bill.

When will I see the rebate on my bill?

Your first $50 credit will be applied to your July bill. Your next $50 rebate will be applied to your August bill and will continue until December.

How long will I get this rebate for?

Eligible consumers will receive six payments of $50 over six consecutive months: July to December 2022.

Who is eligible to this rebate?

Eligible consumers include all residential, farm, and small business customers who consume less than 250,000 kilowatt-hours (kWh) per year, whose current residence is connected to the system, and have consumed electricity within the past calendar year.

 

 

Where can I find the rebate on my bill?

Starting with your July bill, look for a separate line item showing the $50 credit in the distributor portion of your bill titled "GOA Utility Commodity Rebate".  The rebate will automatically reduce your bill by $50. 

Who is providing this rebate?

The rebate is provided and funded by the Government of Alberta. On April 29, 2022, the Government of Alberta passed the Utility Commodity Rebate Regulation under the Utility Commodity Rebate Act to help cover the high electricity costs Albertans experienced recently. Distribution companies (the companies that own the wires that deliver electricity to consumers) are responsible for delivering the rebate program and determining eligibility. If you are eligible, your distribution company will provide us the rebate and we will automatically include it on your bill. 

Why haven't I received the rebate?

Only eligible consumers (those who were enrolled and consumed electricity after December 31st, 2021 and consume less than 250,000 kilowatt-hours (kWh) per year) are entitled to this rebate. If you meet eligibility requirements, you will start receiving rebates on your July bill.  If you think you should qualify for the rebate but have not received the rebate on your July bill please contact the Utilities Consumer Advocate at 310-4822 or https://ucahelps.alberta.ca/ for support. 

What happens if I am no longer a Direct Energy Regulated Services customer?

The credit will be provided by your distribution company during the time of the rebate period, regardless of who your retailer is. Therefore, if you switch retailers and receive an electricity bill from July to December 2022, you will still receive the rebates if you are eligible.

How will this affect my Budget Billing calculation?

Since Budget Billing amounts are adjusted on an annual basis, the impact on your Budget Billing calculation will be minimal and is more heavily influenced by commodity prices.

Can I get this rebate in a cheque?

No, under the regulation the credit can only be applied to your electricity bill.

If I own multiple properties, will each property receive the rebate?

Every eligible property is entitled to the rebate.  

If I lived in a property over the winter and paid high winter bills, but no longer receive utility service, can I still receive the rebate?

If you are not currently receiving electricity bills for an eligible site, you will not receive the rebate. 

I moved into a new property in April (or later) and did not pay those high winter bills, can I still receive the rebate?

Yes, you are still eligible to receive the rebate if your new property meets the eligibility criteria and you are receiving electricity bills.

How can I receive the remainder of my credits if I sell my property/move during the rebate period?

If you have sold your property, you are not eligible to receive the rebate for the period in which you do not own the property. The rebate will be provided to the person who consumes electricity during the rebate period (July to December 2022). If you move during the rebate program, the new customer receiving electricity at that property will receive any remaining credits.

I live in an apartment /condominium, am I eligible for the rebate?

If you meet eligibility requirements and receive a monthly bill from us, you will receive the rebate. 

However, if you are a resident of an apartment building or condominium with sub-metered units (utility costs are included with your rent) you are not eligible for the rebate. 
 

Who do I contact for further questions?

Further questions can be directed to the Utilities Consumer Advocate:

Phone: 310-4822

Website: https://ucahelps.alberta.ca/
 

Direct Energy Regulated Services is regulated by the Alberta Utilities Commission (AUC). The AUC reviews the Gas Cost Flow Through Rate on a monthly basis. For more information, visit the AUC Website.

Direct Energy Regulated Services calculates the cost of natural gas in advance of each month in accordance with the Default Gas Supply Regulation. This regulated Gas Cost Flow Through Rate is made available to customers in the ATCO Gas service territory who have not chosen another retailer.