Alberta's Natural Gas Rebate Program Begins October 2022

To help Albertans manage higher winter heating costs due to volatile natural gas prices, the Government of Alberta will provide natural gas rebates starting in October 2022 through March 2023.

The rebates will be applied directly to all eligible consumers' utility bills if the monthly default natural gas rate from one of Alberta's two regulated utility providers (Direct Energy Regulated Services or APEX Utilities) is above $6.50 per gigajoule (GJ). The government will provide rebates covering the difference in what's been consumed.

For example, if the regulated rate is $7.50 for the month of November, eligible consumers would get a rebate on their bill covering $1 for every gigajoule used during that month.

You'll automatically receive the rebate on your utility bill if you're a natural gas consumer who:

  • is connected to the system
  • is on either a regulated or competitive plan
  • uses less than 2,500 gigajoules of natural gas annually

However, a small number of people not connected to the natural gas system or using other heating fuels will need to apply. Non-connected consumers and those using petroleum-based heating fuels can get more information on the rebate application process can go to www.alberta.ca/enabling-energy-rebates.aspx 

Current Rebate Rate

  • Highest default monthly natural gas rate for December 2022:  $6.140 per gigajoule
  • No rebate will be credited for the December 2022 billing period, but price protection is in place. Rebates will be offered next month if the monthly rate rises above $6.50/gigajoule.

If you have questions about the Natural Gas Rebate Program, please review the Frequently Asked Questions listed below, check the Government of Alberta website, or call our Customer Care team at 1-866-374-6299.

Your Electricity Rebate Continues Until December 2022

The program will provide $300 in total electricity rebates; $50 for six consecutive months (July to December 2022) to qualified customers. Eligible consumers include all residential, farm, and small business customers who consume less than 250,000 kilowatt-hours (kWh) per year, whose current residence is connected to the system, and have consumed electricity within the past calendar year.

If you qualify, you don't have to do anything to activate this rebate; it will be applied automatically. Look for a $50 credit in the Distributor Charges section titled "GOA Utility Commodity Rebate" on your bill starting with your July bill.

If you have questions about the Electricity Rebate Program, please review the Frequently Asked Questions listed below, check the Government of Alberta website, or call our Customer Care team at 1-866-374-6299.

Top Rebate Frequently Asked Questions

What are the rebates for?

Natural Gas

Alongside the delivery of the electricity rebate, the Government of Alberta has announced a natural gas rebate to help Albertans manage winter heating costs. From October 2022 to March 2023, eligible consumers will receive a rebate covering the difference if the regulated rate in the calendar month goes above $6.50 per gigajoule. For example, if the regulated rate is $7.50/GJ, eligible consumers would receive a $1.00 rebate for every gigajoule of gas consumed in that month.

Electricity

On March 7, 2022, the Government of Alberta announced an electricity rebate program in response to rising electricity and delivery costs, and on July 6th, they extended the rebate amount.

This program will provide eligible consumers with $300 in total rebates on their electricity bills, with six payments of $50 over six consecutive months (July to December 2022). The rebates will be automatically credited to eligible consumers' electricity bills, beginning on their July bill.

When will I see the gas or electricity rebate on my bill?

Natural Gas

If triggered, the rebate will be in effect each month it is triggered from October 2022 until the end of March 2023.

Electricity

On March 7, 2022, the Government of Alberta announced an electricity rebate program in response to rising electricity and delivery costs, and on July 6th they extended the rebate amount. This program will provide eligible consumers with $300 in total rebates on their electricity bills, with six payments of $50 over six consecutive months (July to December 2022). The rebates will be automatically credited to eligible consumers' electricity bills, beginning on their July bill.

Where can I find the gas or electricity rebate on my bill?

Natural Gas

Starting on your bill for October consumption, the rebate can be found at the bottom of the "Retailer Charges" section of your bill.

Electricity

Starting with your July bill, look for a separate line item showing the $50 credit in the distributor portion of your bill titled "GOA Utility Commodity Rebate". The rebate will automatically reduce your bill by $50.

Why haven't I received the gas or electricity rebate?

Natural Gas

Only eligible consumers (those who are connected and consumed less than 2,500 gigajoules of gas over the last twelve months) are entitled to this rebate. If you meet eligibility requirements, you will start receiving rebates, if triggered, on your bill for October consumption.

If the natural gas rebate has been triggered during the rebate period and you don't see the rebate on your bill, check your billing period. For example, a bill received in October may only have consumption up until September, which lies outside of the rebate period.

If you think you should qualify for the rebate during a month in which it is triggered but have not received the rebate on your bill, please contact the Utilities Consumer Advocate at 310-4822 or https://ucahelps.alberta.ca/  for support.

Electricity

Only eligible consumers (those who were enrolled and consumed electricity after December 31, 2021, and consume less than 250,000 kilowatt-hours (kWh) per year) are entitled to this rebate.

If you meet eligibility requirements, you will start receiving rebates on your July bill. If you think you should qualify for the rebate but have not received the rebate on your July bill, please contact the Utilities Consumer Advocate at 310-4822 or https://ucahelps.alberta.ca for support.

Who do I contact for further questions?

Further questions can be directed to the Utilities Consumer Advocate:

Phone: 310-4822

Website: https://ucahelps.alberta.ca/
 

Direct Energy Regulated Services is regulated by the Alberta Utilities Commission (AUC). The AUC reviews the Gas Cost Flow Through Rate on a monthly basis. For more information, visit the AUC Website.

Direct Energy Regulated Services calculates the cost of natural gas in advance of each month in accordance with the Default Gas Supply Regulation. This regulated Gas Cost Flow Through Rate is made available to customers in the ATCO Gas service territory who have not chosen another retailer.