Learn More About the Alberta Energy Rebates Program

To provide relief from high energy prices, the Government of Alberta is putting money back in Albertans' pockets. Get answers to your questions about Alberta's Rebate Programs.

 

Natural Gas Rebate

What is the rebate for?

Alongside the delivery of the electricity rebate, the Government of Alberta has announced a natural gas rebate to help Albertans manage winter heating costs. From October 2022 to March 2023, eligible consumers will receive a rebate covering the difference if the regulated rate in the calendar month goes above $6.50 per gigajoule.  For example, if the regulated rate is $7.50/GJ, eligible consumers would receive a $1.00 rebate for every gigajoule of gas consumed in that month.

When will I see the rebate on my bill?

If triggered, the rebate will be in effect each month it is triggered from October 2022 until the end of March 2023.

Who is eligible for this rebate?

Eligible consumers include all residential, farm, and small business consumers who consumed less than 2,500 gigajoules of gas over the last twelve months.
 

Who is providing this rebate?

The rebate is provided and funded by the Government of Alberta as part of the Natural Gas Rebate Program to help Albertans cover the high cost of natural gas. Retailers are responsible for delivering the rebate and Distribution companies (the companies that deliver natural gas to consumers) have determined eligibility. If you are eligible and the rebate is triggered, we will provide the rebate and we will automatically include it on your bill.

Where can I find the rebate on my bill?

Starting on your bill for October consumption, the rebate can be found at the bottom of the “Retailer Charges” section of your bill.

What happens if I am no longer a Direct Energy Regulated Services customer?

If you are eligible, the rebate will automatically be applied to your bill during the time of the rebate period, regardless of who your retailer is. Therefore, if you switch retailers and receive natural gas bills from October 2022 to March 2023, you will still receive the rebate if it is triggered and if you are eligible.

Why haven’t I received the rebate?

Only eligible consumers (those who are connected and consumed less than 2,500 gigajoules of gas over the last twelve months) are entitled to this rebate. If you meet eligibility requirements, you will start receiving rebates, if triggered, on your bill for October consumption.

If the natural gas rebate has been triggered during the rebate period and you don’t see the rebate on your bill, check your billing period. A bill received in October for example may only have consumption up until September, which lies outside of the rebate period.

If you think you should qualify for the rebate during a month in which it is triggered but have not received the rebate on your bill, please contact the Utilities Consumer Advocate at 310-4822 or https://ucahelps.alberta.ca for support. 

Why haven’t I received the rebate for all my consumption?

The natural gas rebate will be triggered on a monthly basis and may not apply to every gigajoule consumed over your billing period. If your billing period runs from September 15 to October 15 and the rebate was triggered in October, you will only receive a rebate on natural gas consumed from October 1 to October 15 on that bill. The remainder of your October rebate would then appear on your next bill. Rebate amounts may differ each month and may not be triggered in any given month during the rebate period.

Who do I contact for further questions?

Further questions can be directed to the Utilities Consumer Advocate:

Phone: 310-4822

Website: https://ucahelps.alberta.ca/
 

Electricity Rebate

What are my electricity options in Alberta?

All Albertans can receive their electricity service from the regulated electricity service provider in their area, such as Direct Energy Regulated Services, and have the opportunity to choose their electricity retailer by signing up for a competitive contract. To view a list of Alberta electricity retailers, visit ucahelps.alberta.ca, or call 310-4-UCA (310-4822), toll free within Alberta, or 780-644-5130 if you are outside of Alberta.

What is the electricity rebate for?

On March 7, 2022, the Government of Alberta announced an electricity rebate program in response to rising electricity and delivery costs, and on July 6th they extended the rebate amount. This program will provide eligible consumers with $300 in total rebates on their electricity bills, with six payments of $50 over six consecutive months (July to December 2022). The rebates will be automatically credited to eligible consumers' electricity bills, beginning on their July bill.

When will I see the electricity rebate on my bill?

Your first $50 credit will be applied to your July bill. Your next $50 rebate will be applied to your August bill and will continue until December.

Who is eligible for this rebate?

Eligible consumers include all residential, farm, and small business customers who consume less than 250,000 kilowatt-hours (kWh) per year, whose current residence is connected to the system, and have consumed electricity within the past calendar year.

Where can I find the electricity rebate on my bill?

Starting with your July bill, look for a separate line item showing the $50 credit in the distributor portion of your bill titled "GOA Utility Commodity Rebate." The rebate will automatically reduce your bill by $50.

Who is providing this rebate?

The rebate is provided and funded by the Government of Alberta. On April 29, 2022, the Government of Alberta passed the Utility Commodity Rebate Regulation under the Utility Commodity Rebate Act to help cover the high electricity costs Albertans experienced recently. Distribution companies (the companies that own the wires that deliver electricity to consumers) are responsible for delivering the rebate program and determining eligibility. If you are eligible, your distribution company will provide us the rebate and we will automatically include it on your bill. 

Why haven't I received the electricity rebate?

Only eligible consumers (those who were enrolled and consumed electricity after December 31, 2021 and consume less than 250,000 kilowatt-hours (kWh) per year) are entitled to this rebate. If you meet eligibility requirements, you will start receiving rebates on your July bill. If you think you should qualify for the rebate but have not received the rebate on your July bill, please contact the Utilities Consumer Advocate at 310-4822 or https://ucahelps.alberta.ca for support.

What happens if I am no longer a Direct Energy Regulated Services customer?

The credit will be provided by your distribution company during the time of the rebate period, regardless of who your retailer is. Therefore, if you switch retailers and receive an electricity bill from July to December 2022, you will still receive the rebates if you are eligible.

How will this affect my Budget Billing calculation?

Since Budget Billing amounts are adjusted on an annual basis, the impact on your Budget Billing calculation will be minimal and is more heavily influenced by commodity prices.

Can I get this rebate in a cheque?

No, under the regulation the credit can only be applied to your electricity bill.

If I own multiple properties, will each property receive the rebate?

Every eligible property is entitled to the rebate.  

If I lived in a property over the winter and paid high winter bills, but no longer receive utility service, can I still receive the rebate?

If you are not currently receiving electricity bills for an eligible site, you will not receive the rebate. 

I moved into a new property in April (or later) and did not pay those high winter bills, can I still receive the rebate?

Yes, you are still eligible to receive the rebate if your new property meets the eligibility criteria and you are receiving electricity bills.

How can I receive the remainder of my credits if I sell my property/move during the rebate period?

If you have sold your property, you are not eligible to receive the rebate for the period in which you do not own the property. The rebate will be provided to the person who consumes electricity during the rebate period (July to December 2022). If you move during the rebate program, the new customer receiving electricity at that property will receive any remaining credits.

I live in an apartment /condominium, am I eligible for the rebate?

If you meet eligibility requirements and receive a monthly bill from us, you will receive the rebate. 

However, if you are a resident of an apartment building or condominium with sub-metered units (utility costs are included with your rent) you are not eligible for the rebate. 
 

How long will I get this rebate for?

Eligible consumers will receive six payments of $50over six consecutive months: July to December 2022.

Who do I contact for further questions?

Further questions can be directed to the Utilities Consumer Advocate:

Phone: 310-4822

Website: https://ucahelps.alberta.ca/