Hours of Operation:
Monday - Friday, 7AM - 9PM
Saturday, 8AM - 4:30PM
After hours? Send us an email:
Contact Us: 1-866-420-3174
Hours of Operation:
Monday-Friday, 7AM - 9PM
Saturday, 8AM - 4:30PM
Email:
ders_inquiries@directenergy.com
24 Hour Emergency
ATCO Electric: 1-800-668-5506
ATCO Gas: 1-800-511-3447
If you have questions about your service quality, billing, or any other concerns, we're here to help!
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These resources can help if you are experiencing utility related financial challenges.
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There is a lot to know! Visit our Frequently Asked Questions page to answer all your questions.