- About DERS
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- Contact Us
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Hours of Operation:
Monday - Friday, 7AM - 9PM
Saturday, 8AM - 4:30PM
After hours? Send us an email:
Hours of Operation:
Monday - Friday, 7AM - 9PM
Saturday, 8AM - 4:30PM
After hours? Send us an email:
Contact Us: 1-866-420-3174
Hours of Operation:
Monday-Friday, 7AM - 9PM
Saturday, 8AM - 4:30PM
Email:
ders_inquiries@directenergy.com
24 Hour Emergency
ATCO Electric: 1-800-668-5506
ATCO Gas: 1-800-511-3447
If you have questions about your service quality, billing, or any other concerns, we're here to help!
Log in to view invoices, make payments, check your account balance, and more.
Transferring your electricity or natural gas service to a new residence is easy with just a few straightforward steps.
We offer a number of ways to make a payment. Find out which option is most convenient for you.
These resources can help if you are experiencing utility related financial challenges.
Find information on ways to secure your account.
Visit our Learning Centre to get energy saving tips and learn about other home-related topics.
Get aggregated data on the number of residential and non-residential natural gas and electricity sites it serves.
There is a lot to know! Visit our Frequently Asked Questions page to answer all your questions.