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FAQ | Energy Glossary

  • Need to Contact Us?

    If you have questions about your service quality, billing, or any other concerns, we're here to help!

  • Manage Your Online Account

    Log in to view invoices, make payments, check your account balance, and more.

  • Moving? Transfer Your Service

    Transferring your electricity or natural gas service to a new residence is easy with just a few straightforward steps.

  • Pay Your Bill

    We offer a number of ways to make a payment. Find out which option is most convenient for you.

  • Financial Support

    These resources can help if you are experiencing utility related financial challenges.

  • Disconnection Notice?

    Find information on ways to secure your account.

  • Energy Saving Tips

    Visit our Learning Centre to get energy saving tips and learn about other home-related topics.

  • Information for Retailers

    Get aggregated data on the number of residential and non-residential natural gas and electricity sites it serves.

  • Get Help Online/FAQ

    There is a lot to know! Visit our Frequently Asked Questions page to answer all your questions.

Want to get in touch? Contact us.

Direct Energy Regulated Services
Fax: 1-877-420-3777
  • Direct Energy Regulated Services
  • P.O. Box 1520, Station M
  • Calgary, AB T2P 5R6
    • Hours of Operation:
    • Monday - Friday, 7AM - 9PM
    • Saturday, 8AM - 4:30PM
    24 Hour Emergency:
    ATCO Electric
    ATCO Natural Gas
    ATCO Natural Gas - Edmonton and Area
    ATCO Natural Gas - Calgary and Area