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Safety

  • Two women working at a desk

    Avoid Utility Scams

    June 17, 2022

  • A pair of overlapping hands covering a toy house in a protective manner.

    7 Fundamentals Of Home Security

    October 8, 2020

  • Hand reaching turn off an electrical power brick.

    Be Power Safe At Home

    October 8, 2020

  • Woman in pink sweater struggling to breath.

    Natural Gas Carbon Monoxide Safety

    October 8, 2020

  • Woman in the dark with candles frustrated by power outage.

    Prolonged Power Outage Tips

    October 8, 2020

  • A young girl is holding watermelon sitting in front of electric fan blowing cool air in her home on a hot summer day.

    Summer Home Safety Tips

    January 20, 2020

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Energy of Moms

Mom, Your Energy Inspires Us 2020 Campaign

Emergency Response

For natural gas emergencies, call the ATCO Gas 24-hour emergency line or 911 immediately at 1-800-511-3447

For power outages or other electricity issues, call the ATCO Electric 24-hour emergency line at 1-800-668-5506

Contact

Get in touch with our dedicated customer service team.

Phone: 1-866-420-3174
Email: DERSAlbertaHelp@directenergy.com

P.O. Box 1520, Station M
Calgary, AB T2P 5R6

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Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta). ©2020-2023 Direct Energy. All rights reserved.

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