To support domestic abuse survivors in building a new, safe home environment for their families, Direct Energy has partnered with the Government of Alberta and Sagesse in this first-of-its-kind initiative.

Victims of domestic violence can have their $200 utility deposit waived, be exempt from any set-up or reconnect fees, and work directly with Direct Energy’s Alberta-based Customer Experience Team—which has specialized domestic violence education. The team will assist program users in setting up and managing their account and, recognizing that short-term financial stability may be a challenge for many survivors of domestic violence, provide flexible payment arrangements. Accounts are protected from disconnection for a minimum of one year.

The Safer Spaces Utility Program is available to Safer Spaces Certificate holders. For information and to enroll in the Safer Spaces Certificate program, please visit:

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