Skip to main content
Home

User account menu

  • Account
  • Pay Now

Search

Main navigation

  • Electricity
    • Residential Rates & Plans
    • Commercial Rates & Plans
    • Default Supply
  • Natural Gas
    • Residential Rates & Plans
    • Commercial Rates & Plans
    • Why Choose us?
  • Customer Care
    • Alberta Energy Rebates
    • Temporary Electricity Rate Cap
    • Ways to Pay your Bill
    • Payment Plans
    • Financial Support
    • Change Your Service
    • Landlords
    • Forms
    • Understanding your Bill
    • Disconnection Notice
  • Learn
    • Blog
    • In the Community
    • Glossary
    • FAQs
  • About
    • News Releases
    • Contact Us
  • Call to Sign Up

Home

  • Camp Alexo Volunteers 2022

    Supporting Camp Alexo for 3 Years

    October 13, 2022

  • Energy of Mom's Campaign banner - mother kissing child's head

    Energy of Moms

    August 19, 2022

  • Map of Alberta with a graphic of connection points

    Does Direct Energy Regulated Services Provide Service In My Area?

    August 18, 2021

  • How to Choose Your Natural Gas & Electricity Provider

    August 18, 2021

  • Get to Know Direct Energy Regulated Services

    Direct Energy Regulated Services has got you covered with fairly priced, reg

    July 2, 2021

  • An empty winterized dog house covered in snow

    Learn How to Winterize a Dog House in 5 Steps

    July 3, 2020

  • Little boy touches a tree in the winter.

    How to Winterize Trees & Shrubs: A Step-by-Step Guide

    July 3, 2020

  • A woman stands by her winterized pool.

    How To Winterize a Pool: Step by Step Guide

    July 3, 2020

  • A family enjoying their hot tub.

    How to Winterize Your Hot Tub

    July 3, 2020

  • A woman clears away dead vegetation to prevent pests and plant disease from lingering in her garden during the winter.

    How Do You Winterize a Garden?

    July 3, 2020

  • Direct Energy and Sagesse Get Real About Domestic Violence

    Direct Energy and Sagesse get REAL about Domestic Violence

    April 30, 2020

  • A young man repairs the air conditioning unit outside his home.

    Top Air Conditioner Maintenance Tips for Homeowners

    January 13, 2020

Pagination

  • Next page
Back to top

Services

Learn more about our Electricity and Natural Gas services and rates.

Customer Care

We’re committed to customer care!

Frequently Asked Questions

Find answers to the most frequently asked questions.

Billing

Get help understanding your bill or pay your bill.

Careers

View current job postings.

Energy of Moms

Mom, Your Energy Inspires Us 2020 Campaign

Emergency Response

For natural gas emergencies, call the ATCO Gas 24-hour emergency line or 911 immediately at 1-800-511-3447

For power outages or other electricity issues, call the ATCO Electric 24-hour emergency line at 1-800-668-5506

Contact

Get in touch with our dedicated customer service team.

Phone: 1-866-420-3174
Email: DERSAlbertaHelp@directenergy.com

P.O. Box 1520, Station M
Calgary, AB T2P 5R6

Connect

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta). ©2020-2023 Direct Energy. All rights reserved.

Footer

  • Site Map
  • Privacy Policy
  • Terms of Use
  • Compliance and Code of Conduct