Skip to main content
Home

User account menu

  • Account
  • Pay Now

Search

Main navigation

  • Electricity
    • Residential Rates & Plans
    • Commercial Rates & Plans
    • Default Supply
  • Natural Gas
    • Residential Rates & Plans
    • Commercial Rates & Plans
    • Why Choose us?
  • Customer Care
    • Alberta Energy Rebates
    • Ways to Pay your Bill
    • Payment Plans
    • Financial Support
    • Change Your Service
    • Landlords
    • Forms
    • Understanding your Bill
    • Disconnection Notice
  • Learn
    • Blog
    • In the Community
    • Glossary
    • FAQs
  • About
    • Contact Us
    • News Releases

Energy Saving Tips

  • mother and daughter with basket of blankets

    Why is my energy bill higher in the winter?

    November 7, 2022

  • Woman opening an oven door.

    How To Save Energy And Conserve Electricity

    October 7, 2020

  • tree ornament cut into the shape of a house representing spring

    Spring Energy Saving Tips

    October 7, 2020

  • Window coverings during the winter.

    Winter Energy Savings Tips

    October 7, 2020

  • Man with hammer

    Energy Saving Tips For The Fall

    October 7, 2020

  • Mom and daughter cleaning

    Spring Cleaning Energy-Saving Tips

    January 27, 2020

Back to top

Services

Learn more about our Electricity and Natural Gas services and rates.

Customer Care

We’re committed to customer care!

Frequently Asked Questions

Find answers to the most frequently asked questions.

Billing

Get help understanding your bill or pay your bill.

Careers

View current job postings.

Energy of Moms

Mom, Your Energy Inspires Us 2020 Campaign

Emergency Response

For natural gas emergencies, call the ATCO Gas 24-hour emergency line or 911 immediately at 1-800-511-3447

For power outages or other electricity issues, call the ATCO Electric 24-hour emergency line at 1-800-668-5506

Contact

Get in touch with our dedicated customer service team.

Phone: 1-866-420-3174
Email: DERSAlbertaHelp@directenergy.com

P.O. Box 1520, Station M
Calgary, AB T2P 5R6

Connect

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta). ©2020-2022 Direct Energy. All rights reserved.

Footer

  • Site Map
  • Privacy Policy
  • Terms of Use
  • Compliance and Code of Conduct