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Electricity

  • Couple looking over bills with calculator in hand

    Why are electricity rates in Alberta higher than ever?

    September 21, 2022

  • Hand reaching turn off an electrical power brick.

    What Causes the Electricity Rate to Go Up?

    July 28, 2021

  • Cartoon Man

    kW vs. kWh: What's the Difference?

    February 24, 2020

  • Cartoon Man

    What Is a Kilowatt-Hour?

    February 17, 2020

  • Hand holding lit lightbulb against grass

    Power & Energy Measurement: Understanding Your Bill

    February 10, 2020

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For natural gas emergencies, call the ATCO Gas 24-hour emergency line or 911 immediately at 1-800-511-3447

For power outages or other electricity issues, call the ATCO Electric 24-hour emergency line at 1-800-668-5506

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Phone: 1-866-420-3174
Email: DERSAlbertaHelp@directenergy.com

P.O. Box 1520, Station M
Calgary, AB T2P 5R6

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Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta). ©2020-2022 Direct Energy. All rights reserved.

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