Wildfires in Alberta are spreading fast, and the government has issued a state of emergency. We at Direct Energy Regulated Services have an unwavering commitment to Alberta and stand with our residents during this devastating event. We extend our deepest sympathies to those impacted by the wildfires and our gratitude to the emergency services for their help.
For our customers who are impacted, we have stopped disconnection of services and collection for any affected accounts with outstanding balances. We also have payment options and extension options for our impacted customers. You can defer your bill payment for up to two weeks by logging into your online account and select Payment Extension under Account Summary.
If you would like to arrange multiple instalments, one of our Customer Care Representatives will be able to help you:
Call us: 1-866-374-6299
Hours of operation:
Monday to Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 4:30 PM
We also have additional financial support information found here:
You can find more information about emergency preparedness on Alberta.ca/emergency or contact your community's Director of Emergency Management. To check the status of a wildfire in your area or the current wildfire situation across Alberta, go to www.wildfire.alberta.ca.