Critical Care Form
Are you a resident with critical care needs or a chronic condition? A Critical Care form needs to be submitted to ensure we have all the required information to complete your request.
Fax completed forms to 1-877-420-3777 or email completed forms to DERSAlbertaHelp@directenergy.com
Premise Vacancy Agreement
A Premise Vacancy Agreement (PVA) can help property owners ensure their premises are never without power or natural gas between tenants.
Fax completed forms to 1-877-420-3777 or email completed forms to DERSAlbertaHelp@directenergy.com
New Construction Enrolment
Do you have multiple sites and need meters installed? Please use this form to ensure we have all the required information to complete your request.
Download a New Construction Enrolment Form
Fax completed forms to 1-844-881-4789 or email completed forms to DERSMultiSiteRequest@directenergy.com
Multiple Sites Payment Allocation Form
Do you have multiple sites and need to make a payment that covers more than one account? Please use this form to send in with your payment to ensure we have all the required information to complete your request.
Download a Multiple Sites Payment Allocation Form
Fax completed forms to 1-844-881-4789 or email completed forms to DERSMultiSiteRequest@directenergy.com
ATCO GAS (Winter) De-Energize
Are you a customer looking to disconnect your gas services during the dates of November 1st thru April 15th? The following waiver is required and must be completed and submitted to the email listed below.
Download an ATCO GAS (Winter) De-Energize Form
Fax completed forms to 1-877-420-3777 or email completed forms to DERSMultiSiteRequest@directenergy.com
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