Critical Care Form

Are you a resident with critical care needs or a chronic condition? A Critical Care form needs to be submitted to ensure we have all the required information to complete your request.

Download a Critical Care Form

Upload the Form

Fax completed forms to 1-877-420-3777 or email completed forms to DERSAlbertaHelp@directenergy.com

Premise Vacancy Agreement

A Premise Vacancy Agreement (PVA) can help property owners ensure their premises are never without power or natural gas between tenants.

Complete Form Online

Or Download a PVA Form

Fax completed forms to 1-877-420-3777 or email completed forms to DERSAlbertaHelp@directenergy.com

New Construction Enrolment

Do you have multiple sites and need meters installed? Please use this form to ensure we have all the required information to complete your request.

Complete Form Online

Or Download a New Construction Enrolment Form

Fax completed forms to 1-844-881-4789 or email completed forms to DERSMultiSiteRequest@directenergy.com

Multiple Sites Payment Allocation Form

Do you have multiple sites and need to make a payment that covers more than one account? Please use this form to send in with your payment to ensure we have all the required information to complete your request.

Complete Form Online

Or Download a Multiple Sites Payment Allocation Form

Fax completed forms to 1-844-881-4789 or email completed forms to DERSMultiSiteRequest@directenergy.com

ATCO GAS (Winter) De-Energize

Are you a customer looking to disconnect your gas services during the dates of November 1st thru April 15th? The following waiver is required and must be completed and submitted to the email listed below.

Complete Form Online

Download an ATCO GAS (Winter) De-Energize Form

Fax completed forms to 1-877-420-3777 or email completed forms to DERSMultiSiteRequest@directenergy.com

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