Natural Gas Emergencies Or Power Outages:

If you are experiencing a natural gas or electricity outage or emergency - (like a smell of natural gas, suspected gas leak, down/sagging powerline or a power outage) – please contact your natural gas / electricity distributor on their emergency line. Contact information is below:

ATCO Gas 24-hour Emergency:


ATCO Electric 24-hour Emergency:


Connect with direct energy regulated services (ders):

Call Customer Care: 1-866-420-3174


Fax: 1-877-420-3777


Direct Energy Regulated Services
P.O. Box 1520, Station M
Calgary, AB
T2P 5R6

Hours of Operation:

Monday - Friday: 7AM - 9PM

Saturday: 8AM - 4:30PM

Connect With Our Home Services Team:

Calgary & Area:

Visit our Calgary & Area website

Call our Calgary office at (833) 238-7650

Mail us at our Calgary address:

Direct Energy Home Services
3003 16th Street NE, Calgary, AB
T2E 7K8

Edmonton & Area:

Visit our Edmonton & Area website

Call our Edmonton office at (833) 240-5063

Mail us at our Edmonton address:

Direct Energy Home Services
12237 154 Street NW, Edmonton, AB
T5V 1J3

Frequently Asked Questions (Faqs):

Please visit our FAQ page for answers to the most commonly asked questions.