Natural Gas Emergencies Or Power Outages:
If you are experiencing a natural gas or electricity outage or emergency - (like a smell of natural gas, suspected gas leak, down/sagging powerline or a power outage) – please contact your natural gas / electricity distributor on their emergency line. Contact information is below:
ATCO Gas 24-hour Emergency:
ATCO Electric 24-hour Emergency:
Connect with direct energy regulated services (ders):
Call Customer Care: 1-866-420-3174
Email: DERSAlbertaHelp@directenergy.com
Fax: 1-877-420-3777
Mail:
Direct Energy Regulated Services
P.O. Box 1520, Station M
Calgary, AB
T2P 5R6
Hours of Operation:
Monday - Friday: 7AM - 9PM
Saturday: 8AM - 4:30PM
Connect With Our Home Services Team:
Calgary & Area:
Visit our Calgary & Area website
Call our Calgary office at (833) 238-7650
Mail us at our Calgary address:
Direct Energy Home Services
3003 16th Street NE, Calgary, AB
T2E 7K8
Edmonton & Area:
Visit our Edmonton & Area website
Call our Edmonton office at (833) 240-5063
Mail us at our Edmonton address:
Direct Energy Home Services
12237 154 Street NW, Edmonton, AB
T5V 1J3
Frequently Asked Questions (Faqs):
Please visit our FAQ page for answers to the most commonly asked questions.