How We Work
As a retailer, our experts purchase energy from the wholesale market on your behalf and supply it at rates you can trust. Our rates are regulated by the Alberta Utilities Commission (AUC), who review and approve them every month based on market conditions and our approved price setting plan.
The distributor (ATCO) is still responsible for responding to emergencies and outages (if you smell natural gas in your home or business, suspect the presence of carbon monoxide or are experiencing an outage), but DERS will always manage your billing and customer service.
Keep your home running with Direct Energy Home Services. If you live in Calgary or Edmonton, or in surrounding areas, and need your furnace or hot water tank serviced, repaired or replaced, or you decide to install an air conditioner to make those hot weather days and nights more comfortable, you can count on our highly trained technicians to do the job right.
Frequently Asked Questions
Who is Direct Energy Regulated Services (DERS)?
Direct Energy Regulated Services (DERS) is a business unit of Direct Energy Marketing Limited. DERS serves approximately 650,000 locations across Alberta. Our goal is to provide reliable electricity and natural gas at fair rates. We provide service to customers who have not chosen or are no longer being served by a competitive retailer, or who have simply chosen to be served by DERS and its simple, convenient, no-contract service. Direct Energy is a wholly owned subsidiary of NRG Energy Inc., an energy and services company based in the United States with operations across North America. Direct Energy employs over 100 people right here in Alberta.
How are regulated energy services different from competitive energy services?
The key differences between regulated and competitive energy services are the rates charged and the need for a contract. Competitive rates are set by each company and may require a contract. Regulated rates are reviewed and approved by the Alberta Utilities Commission (AUC) each month. Customers can choose regulated rates without the need for a contract.
What are my options for energy providers in Alberta?
All Albertans can receive their electricity service from the regulated electricity service provider in their area, such as Direct Energy Regulated Services, and have the opportunity to choose their electricity retailer by signing up for a competitive contract. To view a list of Alberta electricity retailers, visit ucahelps.alberta.ca, or call 310-4-UCA (310-4822), toll free within Alberta, or 780-644-5130 if you are outside of Alberta.