Direct Energy Regulated Services customers currently receiving a paper invoice may be impacted by a potential Canada Post postal strike. All customers must maintain their account balance and existing payment schedules, regardless of a postal strike. To ensure your account maintains its good standing, there are online options available for good standing.

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit, or call 310-4822 (toll free in Alberta).


Important Change to Your Natural Gas Bill

Important: Between July 1, through to October 1, 2018, your bill statement date may change due to meter read changes by your natural gas distributor. This change will also then impact when your payment is required. Please visit for more information and to find out your estimated new future bill statement dates.

Making Sense of Your Natural Gas Bill

Your natural gas bill includes a variety of information, definitions and various changes – we want to help you make better sense of it all.

Woman Paying Bills