Direct Energy Regulated Services customers currently receiving a paper invoice may be impacted by a potential Canada Post postal strike. All customers must maintain their account balance and existing payment schedules, regardless of a postal strike. To ensure your account maintains its good standing, there are online options available for good standing.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca, or call 310-4822 (toll free in Alberta).