Pending Disconnection Notice FAQ

A Pending Disconnection Notice is a letter that is sent to a site location to inform the customer that their account balance is past due and that an account payment is immediately required to prevent disconnection. The letter also includes the site address, the latest due date that the payment is required to avoid interruption, and the past due amount.

We offer you a range of billing and payment options for your energy account.

Your account reflects an unpaid balance greater than 60 days. If you believe your account status is up to date you can log in to your Online Account Manager to view your balance, review your payment history, and check your statements.

We offer several options for making a fast and easy payment. Set up an account in our Online Account Manager tool or make a one-time payment using our automated phone system (1-866-420-3174) which is available 24 hours per day. Click here to see our other payment options.

Your account status must meet the following criteria before a payment arrangement can be created on your account:

  • Your account must be active.
  • Your account cannot include any existing payment arrangements.
  • Your account cannot include any previously broken payment arrangements in the past 12 months.
  • The date of request for an arrangement cannot be past the date of disconnection received on a Pending Disconnection Notice.

If your account is eligible, a payment arrangement can be created by calling Customer Care at 1-866-420-3174.

Direct Energy Regulated Services understands hardship and financial difficulties. We have a list of agencies in your area that might be able to help. Click here to see the list of agencies.

Still have questions? Contact us or check out our general FAQ.