All Albertans have the opportunity to choose their retailer—either by signing up for a competitive contract or staying on the regulated rate. There are a number of energy retailers in Alberta offering a variety of natural gas and electricity contracts. A list of energy retailers can be found at www.ucahelps.gov.ab.ca or by calling: In Alberta, 310-4-UCA (310-4822), Outside Alberta, 780-644-5130.

Direct Energy Regulated Services supports customers that are eligible for the Regulated Rate Option which requires an annual usage of less than 250,000 kWh. If your business' annual usage exceeds this amount, you are required to either select a competitive retailer or be serviced by the Default Supplier in the ATCO Electric service territory. Based on the location of your business, the Default Supplier is Direct Energy Business.

The Regulated Rate Option (RRO) is a regulated electricity rate available to all eligible customers. The Alberta Utilities Commission (AUC) reviews the rate calculation. If you have not chosen a competitive electricity retailer—and are eligible—then you're automatically an RRO customer. The RRO rate changes every month.

The Regulated Rate Option (RRO) is decided under a pre-determined price-setting plan that was approved by the Alberta Utilities Commission (AUC). The rate is calculated in accordance with this plan in advance of each month and is reviewed by the AUC.

Anyone who consumes less than 250,000 kWh per year is eligible. The average household uses approximately 7,600 kWh per year.

The Gas Cost Flow-through Rate (GCFR) is the natural gas rate that is set by Direct Energy Regulated Services (DERS) on a monthly basis. DERS submits the GCFR to the Alberta Utilities Commission for review on the fifth last business day of each month. The methodology used to set the GCFR has been approved by the AUC.

The Gas Cost Flow-through Rate (GCFR) is determined based on a forecast of estimated natural gas load and price for the upcoming month. Any under- or over-recovery from previous months is also included in the GCFR for the upcoming month.

All customers in the ATCO Gas service territory are eligible for the Gas Cost Flow-through Rate.

The Carbon Levy is not a levy set by Direct Energy Regulated Services. As part of the Government of Alberta's Climate Leadership Plan to reduce greenhouse gas emissions, the government introduced a levy on the price of all fuels that emit greenhouse gases when combusted. This includes natural gas. The levy is applied beginning January 1, 2017.

Yes. You will still contact ATCO Electric or ATCO Gas directly for these services. Please continue to call ATCO Electric or ATCO Gas for all your power and natural gas emergencies.

If you smell natural gas or suspect carbon monoxide is present, call your local utility's 24 hour emergency line or 911 immediately. Your local utility company is also responsible for power outages and other emergencies.

Want to get in touch? Contact us.

Direct Energy Regulated Services
Fax: 1-780-420-3777
Mail:
  • Direct Energy Regulated Services
  • P.O. Box 1520, Station M
  • Calgary, AB T2P 5R6
    • Hours of Operation:
    • Monday - Friday, 7AM - 9PM
    • Saturday, 8AM - 4:30PM
    24 Hour Emergency:
    ATCO Electric
    ATCO Natural Gas
    ATCO Natural Gas - Edmonton and Area
    ATCO Natural Gas - Calgary and Area