Direct Energy Regulated Services is pleased to offer convenient ways to help serve our customers' needs.


Forms

Critical Care Form

Are you a resident with critical care needs or a chronic condition? A Critical Care form needs to be submitted to ensure we have all the required information to complete your request.

  • Download a Critical Care Form
  • Upload the Form
  • OR

  • Fax completed forms to 1-877-420-3777 or email completed forms to ders_inquiries@directenergy.com
  • Premise Vacancy Agreement

    A Premise Vacancy Agreement (PVA) can help property owners ensure their premises are never without power or natural gas between tenants.

    New Construction Enrolment

    Do you have multiple sites and need meters installed? Please use this form to ensure we have all the required information to complete your request.

    Multiple Sites Payment Allocation Form

    Do you have multiple sites and need to make a payment that covers more than one account? Please use this form to send in with your payment to ensure we have all the required information to complete your request.

    ATCO GAS (Winter) De-Energize

    Are you a customer looking to disconnect your gas services during the dates of November 1at thru April 15th? The following waiver is required and must be completed and submitted to the email listed below.

    You need Adobe Reader to open a PDF document. You can download the software for free.