- About DERS
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- Contact Us
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Hours of Operation:
Monday - Friday, 7AM - 9PM
Saturday, 8AM - 4:30PM
After hours? Send us an email:
Hours of Operation:
Monday - Friday, 7AM - 9PM
Saturday, 8AM - 4:30PM
After hours? Send us an email:
Contact Us: 1-866-420-3174
Hours of Operation:
Monday-Friday, 7AM - 9PM
Saturday, 8AM - 4:30PM
Email:
ders_inquiries@directenergy.com
24 Hour Emergency
ATCO Electric: 1-800-668-5506
ATCO Gas: 1-800-511-3447
Direct Energy Regulated Services and Direct Energy Partnership Compliance Plan to the Code of Conduct Regulation
The Direct Energy Regulated Services and Direct Energy Partnership Compliance Plan to the Code of Conduct Regulation has been approved by the AUC effective August 1, 2019.
Inter-Affiliate Code of Conduct and Compliance Plan
The Inter-Affiliate Code of Conduct and Compliance Plan has been approved by the AUC effective September 27, 2017.
Annual Compliance Report for DERS Inter-Affiliate Code of Conduct and Compliance Plan
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Direct Energy Regulated Services is bound by the provisions of the Code of Conduct Regulation. Complaints respecting possible contravention of this Regulation by Direct Energy Regulated Services should be directed to Direct Energy Regulated Services at 1-866-420-3174 and to the Alberta Utilities Commission at 403-310-4282 in Alberta or 1-833-511-4282 outside Alberta, or mail to:info@auc.ab.ca; or the Market Surveillance Administrator at 403-705-3181 or mailto: compliance@albertamsa.ca. The Alberta Utilities Commission and the Market Surveillance Administrator are independent of Direct Energy Regulated Services.