Compliance Plan and Code of Conduct

Direct Energy Marketing Limited Compliance Plan
The Direct Energy Marketing Limited Compliance Plan to the Code of Conduct Regulation has been approved by the AUC effective June 27, 2017.

Inter-Affiliate Code of Conduct and Compliance Plan
The Inter-Affiliate Code of Conduct and Compliance Plan has been approved by the AUC effective September 27, 2017.

Code of Conduct Regulations

Code of Conduct Regulation - (Effective January 1, 2016)

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Code of Conduct Information

Direct Energy Regulated Services is bound by the provisions of the Code of Conduct Regulation. Complaints respecting possible contravention of this Regulation by Direct Energy Regulated Services should be directed to Direct Energy Regulated Services at 1-866-420-3174; and to the Alberta Utilities Commission (780-427-4903) or the Market Surveillance Administrator (403-705-3181). The Alberta Utilities Commission and the Market Surveillance Administrator are independent of Direct Energy Regulated Services.