Contact Us
| Natural Gas Inquiries | ||
|---|---|---|
| 1-866-420-3174 | Regulated Natural Gas Customer Call Center Handles all Natural Gas inquiries, billing inquiries, moves and changes. | |
| 1-877-420-3175 | Regulated Financial Services Gas Center Handles all collection activity for Natural Gas accounts. | |
| 1-877-420-3777 | Regulated Natural Gas Fax Number | |
| Hours of Operation: Monday to Friday 7:00am - 9:00pm, Saturday 8:00am - 4:30pm | ||
| Electricity Inquiries | ||
|---|---|---|
| 1-888-420-3181 | Regulated Electricity Customer Call Center Handles all electricity inquiries, billing inquiries, moves and changes. | |
| 1-866-420-3183 | Regulated Financial Services Electricity Center Handles all collection activity for Electricity accounts. | |
| 1-877-420-3777 | Regulated Electricity Fax Number | |
| Hours of Operation: Monday to Friday 7:00am - 9:00pm, Saturday 8:00am - 4:30pm | ||
Alternatively, email us at ders_inquiries@directenergy.com or write to us at:
Direct Energy Regulated Services
PO Box 2427, Edmonton AB, T5J 2V6
Emergency Information
To find out who you should contact in the event of an emergency or energy interruption, please refer to your energy statement for contact information.
| Location | Phone Number |
|---|---|
| ATCO Gas Emergency Response | 1-800-511-3447 (24 hr) |
| ATCO Electric Emergency Response | 1-800-668-5506 (24 hr) |
